The Customer Success Performance Index™ looks at the 8 dimensions of best-in-class customer success. It measures your company’s performance across each dimension.
It provides a 360° view and baseline of the teams, processes, tools, and relationships that industry-leading organizations have in place.
It categorizes companies by industry, size, age, and performance.
Upon completion, you immediately receive a benchmark report that details how you compare with the best-in-class. It provides concrete steps you can take to move toward a stronger customer success program.
How it Works
The process will take approximately 10 minutes to complete.
It captures details about revenues and costs from New Sales and Customer Retention activities, so please collect your information before you start your CSPI Benchmark.
Your submission is GDPR-compliant and stripped of any Personally Identifiable Information (PII).
Your submission (without PII) becomes part of the anonymous, aggregate data used for calculating benchmark reports.